What is the Return & Refund Policy?
At Fruity Spores, we are committed to ensuring your satisfaction with our spore and culture products. Please review the following guidelines regarding returns and refunds:
Sterility Guarantee: We offer a sterility guarantee of 100% on all spore and culture products for 30 days after the date of purchase. To be eligible for a full refund, items must be returned in unused condition.
Quality Concerns: If you have any concerns about the integrity of your syringe(s), please contact us at firstname.lastname@example.org within seven days of receiving your order. Refrain from removing the syringe(s) from its packaging until we've had the opportunity to assist you. If deemed necessary, we will promptly dispatch a replacement syringe. In certain instances, we may provide a prepaid return postage label for the return of the problematic syringe.
Shipping Damage: While we take every precaution to ensure secure packaging, if your spores or culture products arrive damaged during shipping, please email us a clear photo of the damaged product within seven days of delivery. We will send you a replacement product within 24 hours.
Address Accuracy: It is your responsibility to provide accurate shipping address and name information. Please double-check the shipping address provided before submitting your order. Items returned or lost due to an incorrect or invalid/undeliverable address will not be eligible for a refund.
Order Cancellation: Orders can be canceled as long as they have not been shipped. Please email us at email@example.com to request an order cancellation. Refunds for canceled orders take 1-2 days to process.
Research Satisfaction: If you encounter any issues with your research or are unhappy with your purchase, please email us to discuss potential options for a special discount on a replacement.
Please feel free to contact us at firstname.lastname@example.org if you have any further questions or concerns regarding our return and refund policy.
Thank you for choosing Fruity Spores for your microscopy needs.
How do I receive the Military Discount?
Military discount of 25% off entire order will be provided to all past and active duty. Please email email@example.com with a picture of your ID/VA card.
Do you sell mushrooms?
Fruity Spores does not sell mushrooms or any illicit substances. All pictures are for informational purposes only.
Is this legal?
Yes, as of 1/2/24, the DEA has responded to the stauts of spores and cultures under the Controlled Substance Act (CSA). Please see link for official statement.
How do I store products?
Store refrigerated and do not freeze. Optimal temperature for storage is 2-8C. When ready to use, bring to room temperature.
How long is the shelf life?
For optimal viability, use within 6 months if stored properly.